Activation

Trials and Active accounts

The functionality of trial and active accounts are the same. The only difference is that an active account is paid for. Follow the instructions below to activate your trial.

A trial account typically lasts for 30 days. At that point it will become dormant and you won’t be able to use it. If you are an admin user and you login to a dormant account then you will be offered the opportunity to activate the account. Typically we will delete the data in a dormant account after a few days.

How to activate your trial account

To activate your trial account you will need to be logged as a user with sufficient permissions.

Cancelling your account

To cancel you will need to be an admin user using an active account.

Go to the Account section, choose My Account and choose the Close Account option on the left.

For more details and what happens to your data if you cancel, check out our My Account FAQ’s. If you need to cancel but are not an admin user and have no way of logging in as an admin user, please contact us as we will need to perform additional checks before we can cancel your account.